The owner of the online store www.lysgarden.se (hereinafter referred to “online store”) is Põhjala Teetalu OÜ (registration code 12575243), located at Põhjala, Jõksi village, Kanepi parish, Põlvamaa 63110.
1. General provisions
1.1 These sales terms and conditions apply to purchases made in the online store. The sales terms apply to all legal relationships arising from the purchase of goods between any person (hereinafter referred to as the buyer) and the online store.
1.2 The online store has the right to unilaterally change and supplement the terms and conditions by publishing the new terms at www.lysgarden.se/terms-of-sale. If the buyer placed an order before the changes to the terms came into effect, the conditions valid at the time of placing the order will apply to the legal relationship between the buyer and the online store.
1.3 Acceptance of the sales terms is necessary for placing an order. By placing an order and making a payment, the buyer confirms that they have understood and agree to the terms.
1.4 If any provision of the sales terms is found to be void or invalid, it does not affect the validity of the remaining provisions.
1.5 In addition to the sales terms, the laws of the Republic of Estonia apply to purchases made in the online store.
2. Product and price information
2.1 Information about the product is provided in the online store directly next to the product.
2.2 The prices of the products sold in the online store are indicated next to the products. All prices are in kronas and include VAT.
2.3 The price is supplemented by the delivery fee. The delivery fee depends on the buyer’s location and the chosen method of delivery. The delivery fee is displayed to the buyer when placing the order.
2.4 The online store reserves the right to adjust prices. If the buyer placed an order before the price change, the price that was reflected on the invoice at the time of placing the order will apply. The buyer has no right to demand compensation for the price difference.
2.5 The online store has the right to withdraw from the sales transaction and reclaim the goods if the price of the goods in the online store was significantly lower than the market price due to an error.
3. Placing an order, validity of the sales contract
3.1 To order goods, the desired products must be added to the shopping cart. To complete the order, the required data fields must be filled in, and the appropriate delivery method chosen. Then the total amount payable will be displayed, which can be paid securely via a bank link.
3.2 Payments are processed by Trustly Group AB. The payment is made outside the online store in a secure environment.
3.3 Only business customers can pay based on an invoice.
3.4 The sales contract is considered concluded, and the order will be processed once the full amount payable has been received in the online store’s bank account.
3.5 After placing the order and making the payment, the buyer will receive a confirmation email.
3.6 If it is not possible to deliver the ordered goods due to the goods being out of stock or for any other reason, the buyer will be informed as soon as possible, and the paid amount (including the delivery costs) will be refunded immediately, but no later than within 14 days of sending the notification.
4. Delivery
4.1 Goods are delivered within Europa. The goods are delivered to the address provided by the buyer when placing the order.
4.2 Goods are sent either to a parcel terminal or by courier. The online store’s partners for delivery are Itella Estonia OÜ and Poten Bring AS.
4.3 The delivery times stated in the online store apply from the time the invoice is paid.
4.4 The accuracy of the data provided in the order is essential to avoid delays and misunderstandings in delivery. The buyer is obliged to inform the online store immediately of any changes to the destination or agreed delivery time.
4.5 The online store will replace any goods damaged during delivery if their proper use is not possible. If replacement is not possible, the online store will refund the amount paid for the damaged goods.
5. Right of withdrawal
5.1 After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days.
5.2 The right of withdrawal does not apply if the buyer is a legal entity.
5.3 The returned goods must be unused, undamaged, and in their original packaging.
5.4 If the goods have been used for purposes other than necessary to verify the nature, characteristics, and functioning of the goods or show signs of use or wear, the online store has the right to reduce the refund amount according to the decrease in the value of the goods.
5.5 The direct costs of returning the goods are borne by the buyer, except if the reason for the return is that the product does not match the order (e.g., incorrect or defective product).
5.6 To return the goods, a withdrawal statement must be submitted in plain form and sent to the email address info@lysgarden.se within 14 days of receiving the goods. The withdrawal statement must include the buyer’s name, the product name, and the order number.
5.7 The buyer must return the goods within 14 days after submitting the withdrawal statement or provide proof that they have handed the goods over to the carrier within the specified period.
5.8 The online store will refund the buyer without delay, but no later than 14 days after receiving the withdrawal statement, all payments received under the contract, including delivery costs.
5.9 If the buyer has explicitly chosen a delivery method different from the least expensive standard delivery method offered by the online store, the online store is not obliged to refund the costs that exceed the usual delivery method.
5.10 The online store may withhold refunds until the goods that are the subject of the contract have been returned or until the buyer has provided proof that they have returned the goods, whichever is earlier.
6. Right to file a complaint and liability
6.1 The online store is responsible for any non-conformity of the goods sold to the buyer or any defects present at the time of delivery, which become apparent within two years from the delivery of the goods to the buyer. It is presumed that a defect that appears within the first year was present at the time of delivery. The online store must prove otherwise.
6.2 The buyer must notify the online store of any defects no later than within two months of discovering the defect, by sending an email to info@lysgarden.se.
6.3 The online store will respond to the buyer’s complaint in writing or in a form that can be reproduced in writing within 15 days.
6.4 The online store is not responsible for any damage or other consequences arising from incorrect data provided by the buyer during the order process, including delays in delivery, if this is due to circumstances beyond the online store’s control.
6.5 The online store is not responsible for defects that appear after the goods have been handed over to the buyer.
6.6 The online store is not responsible for any damage caused by the improper use of the ordered goods.
6.7 If the goods purchased from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If it is not possible to repair or replace the goods, the online store will refund the amount paid for the goods, including any associated costs.
6.8 The online store is liable to the buyer, and the buyer is liable to the online store for damage caused by breaching these sales terms to the extent and in the cases provided by the laws of the Kingdom of Sweden.
7. Dispute resolution
7.1 If the buyer has complaints regarding the online store, they must be sent to info@lysgarden.se.
7.2 Disputes between the buyer and the online store will be resolved through negotiations.
7.3 The buyer may also turn to the European Union’s Online Dispute Resolution platform (http://ec.europa.eu/odr).
8. Direct marketing and processing of personal data
8.1 The processing of the buyer’s personal data takes place in accordance with the online store’s privacy policy, which can be found here.
8.2 By placing an order, the buyer consents to the processing of their personal data for the purpose of fulfilling the order.
8.3 The online store uses the information provided by the buyer only to fulfill the order and deliver the goods to the buyer and does not disclose it to third parties.
9. Copyright
9.1 All content in the online store (including photos and texts) is protected by copyright, and unauthorized copying or printing is prohibited under copyright law.
9.2 The content of the online store may only be used with the written permission of Põhjala Teetalu OÜ.
